terms and conditions

Terms and Conditions

These terms and conditions apply to all purchases made on our webshop of OAK. By placing an order, you agree to these terms.


We ship our products through our carrier, and we aim to ship orders within 8 days. The shipping costs for each order are 10€ up to 30KG.


Customers can return products within 8 days after receipt, provided that the products are unopened and undamaged. To return a product, contact our customer service at info@oakgent.be to request a return form. Once we have received the return form and the product has been checked for the above conditions, we will refund the purchase amount to your bank account.


We offer the following payment methods: Bancontact, Visa, and Mastercard. Additional charges may apply for certain payment methods. See our payment page for more information.

Warranty and replacement

All our products come with a factory warranty. If a product becomes defective within this period, we will replace the product free of charge. Contact our customer service at info@oakgent.be to file a warranty claim.


We respect the privacy of our customers and only collect the personal information necessary for processing orders and sending marketing communication. We do not sell personal information to third parties and take appropriate measures to protect the data. See our privacy policy for more information.


We do our best to keep the information on our website as accurate as possible, but we cannot be held liable for any errors or inaccuracies. We reserve the right to change the content of the website at any time without prior notice.

Changes to the terms and conditions

We reserve the right to change these terms and conditions. All changes will be published on this page and will be effective from the date of publication. We advise customers to visit this page regularly to stay informed of any changes.


For questions or comments about these terms and conditions or about our webshop in general, contact our customer service through our contact form.

KBO  OAK BVBA: 0660.869.215

tel: 09/353 90 59
Email: Info@oakgent.be